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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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A Mclaurin

February 15, 2024

1  out of  5 rating by A Mclaurin
"I am deeply disappointed with the State Farm office's recent level of professionalism. Despite being a loyal customer for over 10 years, I have experienced a significant decline in the quality of service provided. One instance that particularly stands out is when I called my agent prior to purchasing a new vehicle, as I always do. Despite this precaution, I was quoted a price that turned out to be incorrect. I am now paying a difference of $50 more than what was initially quoted to me. When I raised this issue with a representative, I was informed that the adjustment sent to the underwriter resulted in a different quote due to "classified reasons" that they couldn't disclose. This lack of transparency is unacceptable, and it reflects poorly on the integrity of the State Farm office. Overall, I am deeply dissatisfied with the level of service provided by this office. If transparency is important to you, I strongly advise seeking another agent. Unfortunately, Sheldon Rice's office lacks transparency, which can lead to frustration and disappointment for customers."
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Tara Brown

February 14, 2024

5  out of  5 rating by Tara Brown
"I have been a client at State Farm insurance company for about five years now. I was referred to Sheldon Rice a State Farm agent by a friend. And I must say my very first experience at the office on 63rd & Kedzie, Was absolutely amazing. The morale and the customer service there is so beautiful that they make you feel like family when you there. When going over, which policies or which plan I wanted to choose, I want to say One of Sheldon Rice best agents is Jessica. She made sure that I understood everything about the policy. And even to this day, if I have any question about something Jessica is always there. If Jessica is not available sometime I get Upset because I really enjoy her customer service. I can see the smile through the phone, Because she’s beautiful and a dedicated worker . Also, Mr. Rice is also Very kind and pleasant to his clients, and he greeted them with a smile. And this is why I choose to stay At the State Farm location at 63rd and Kedzie in Chicago Illinois because of the Friendly service I get with a smile and made feel like family. I wouldn’t trade it in for nothing in the world and as long as they’re there …I’ll be there because they are the best!!"
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Luisa Ibarra

February 7, 2024

5  out of  5 rating by Luisa Ibarra
"I purchased a house this past winter and Jessica was a huge help with helping me purchase homeowners insurance. She was patient and went the extra mile."
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jasmine luevano

February 7, 2024

5  out of  5 rating by jasmine luevano
"Sheldon and jessica have been so helpful. I have renters insurance and life insurance with them. And they have also helped me when my house burned down. They both have guided me through the process of recovering and rebuilding my home and i appreciate them greatly because it can be a very difficult experience. I didnt know much about how to handle everything when a house burns down and the aftermath of that and they made sure that i would be able to handle everything with ease. I recommend them. They care about their customers and whenever you go through a loss, and you need to insure home or car, its important you choose an insurance that is transparent, informative , and will go the extra mile to make sure youre taken care of."
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Martha Brito

December 20, 2023

5  out of  5 rating by Martha Brito
"Muy buena Aseguranza y los trabajadores muy amables la señorita Yessica muy linda y paciente con la gente"
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Juan Munoz

October 24, 2023

1  out of  5 rating by Juan Munoz
"The worst customer service I have experienced. Would stay away from this office."
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Raymond Hewitt

September 15, 2020

3  out of  5 rating by Raymond Hewitt
"It has gotten much better"
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Juan Rodriguez

September 8, 2020

5  out of  5 rating by Juan Rodriguez
"Excelente atención y muy buenos precios"
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Craig Munsten

April 13, 2019

5  out of  5 rating by Craig Munsten
"Sheldon is my insurance agent and I am thanking him for all the years of excellent service and great conversations by writing and posting this Google Review. Sheldon, you're the best!"
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Al DeFranco

March 3, 2019

5  out of  5 rating by Al DeFranco
"Like a good neighbor, Sheldon was there! Thanking Sheldon and his staff for their help and expertise. We really appreciate everything you've done."
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Bret Dawson

January 27, 2019

5  out of  5 rating by Bret Dawson
"When people treat you right you got to let others know. Sheldon Rice and State Farm treat me right."
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Steve Follester

December 31, 2018

5  out of  5 rating by Steve Follester
"I became a State Farm Insurance client after meeting with Sheldon at his office in Chicago Lawn at Kedzie and 63rd Street. I had intended only to purchase auto insurance but I wound up with homeowners insurance too since it made perfect sense to do so after Sheldon explained why. Thanks Sheldon."
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nancy estrada

October 20, 2017

5  out of  5 rating by nancy estrada
"Sales Rep at this location, friendly and professional staff. Stop by or gives us a call."